About
Product Manager
Leading the creation and implementation of personalized solutions through analyzing client requirements, developing innovative customization options, and overseeing the team to deliver high-quality solutions.
- Age:
- City: Lisbon, Portugal
- Degree: Master
Creative and savvy IT professional with +10 years of experience delivering robust technological solutions. Adept in Agile and Scrum methodologies, I specialize in process improvement, fostering collaboration, and crafting user-centric experiences. Passionate about leveraging technology to exceed client expectations. Outside work, I'm an avid traveler, explorer, and fitness enthusiast with a love for padel and calisthenics.
Facts
Happy Clients
Projects
Hours Playing Padel
Visited Cities
Skills
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Resume
Professional Experience
Head of Customization/Product Manager
December 2019 - Current
Skills Workflow, Lisbon (Portugal)
- Led design, development, and implementation of solutions following Agile/Scrum methodologies.
- Partnered with design and engineering teams, providing technical guidance throughout project lifecycles.
- Supervised client customizations to ensure quality and accurate product delivery.
- Defined technical requirements and contributed hands-on to development.
Operations Manager
December 2017 - Current
Skills Workflow, Lisbon (Portugal)
- Implemented cost-saving strategies to optimize software license usage, identifying and achieving potential reductions.
- Researched and deployed new tools and technologies to boost team efficiency.
- Implemented and audited operational policies and procedures in compliance with ISAE 3402 standards.
- Conduct and oversee weekly product releases, ensuring smooth deployment.
Head of Customer Support
March 2015 - December 2017
B-Guest, Lisbon (Portugal)
- Delivered one of Portugal's first mobile app for online check-in and hotel service management.
- Led on-site software implementations, ensuring smooth adoption by hotel clients.
- Collaborated to improve customer satisfaction and identify growth opportunities.
- Supported product development and quality assurance through software testing.
Client Manager
June 2014 - March 2015
Nextway Capital, Lisbon (Portugal)
- Conduct on-site training and workshops for newly acquired clients in the Latam market.
- Responsible for creating and maintaining comprehensive project documentation.
- Collaborate with a team of consultants to assist clients in their system transformation process.
- Contributed to product development and quality assurance, performing software testing.
Education
Master's Degree - Information Management
October 2019 - August 2021
NOVA IMS - Information Management School, Lisbon, Portugal
Information Management, Specialization in Information Systems and Technology Management
Bachelor's Degree - Finance and Accounting
September 2011 - June 2014
ISCTE - University Institute of Lisbon, Lisbon, Portugal
Udemy Certificates
August 2022
SaaS Masterclass: Sales, Marketing and Growth MetricsJuly 2022
Gamification: Motivation Psychology & The Art of EngagementPortfolio
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- All
- Integrations
- Card
- Web
Contact
Location
Lisbon, Portugal
afonsogcardoso@gmail.com